Shipping & Return Policy

1. Shipping Policy

1.1 Processing Time

All orders are processed within 24–48 hours of successful payment confirmation (excluding Sundays and public holidays).

You will receive a confirmation email once your order is dispatched.

1.2 Delivery Timeline

Orders are typically delivered within 2–5 business days from the date of dispatch, depending on your location within India.

Please note:
•Delivery timelines are estimates, not guarantees
•Delays may occur due to courier disruptions, weather conditions, public holidays, or unforeseen circumstances
•Rayvé is not liable for delays caused by third-party logistics partners

1.3 Shipping Charges

•Shipping charges (if applicable) will be displayed at checkout.
•Rayvé reserves the right to modify shipping fees at any time.

1.4 Order Tracking

Once your order is shipped, a tracking link will be shared via email/SMS.

2. Returns & Replacement Policy

At Rayvé, due to the nature of skincare products and hygiene standards, we maintain a strict return policy.

We accept returns/replacements only under the following conditions:
•The product was delivered in a damaged condition
•You received an incorrect product

We do not accept returns for:
•Change of mind
•Skin compatibility issues
•Opened or used products
•Minor packaging variations

2.1 Reporting an Issue

If your order qualifies for return/replacement:
•Contact us within 48 hours of delivery
•Email us at: [Insert Email]
•Include clear photos/videos of the damaged or incorrect product
•Provide your order number

Failure to report within 24 hours may result in rejection of the request.

2.2 Approval & Resolution

If approved:
•A replacement product will be shipped at no additional cost
OR
•A refund will be processed to the original payment method

Refund processing time: 5-7 business days

Rayvé reserves the right to inspect and verify claims before approval.

3. Non-Returnable Items

For hygiene and safety reasons, opened skincare products cannot be returned or exchanged.

4. Cancellation Policy

Orders may be cancelled only before dispatch.
Once shipped, orders cannot be cancelled.

 

5. Contact

For support, contact:
Rayvé
Email: care@rayve.in
Business Address: Office no.6, 105 ratna sadan, 5th khumbharwada,400004.